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Terms & Conditions of Sales

GENERAL CONDITIONS OF ONLINE SALE VIA ORC


1. Object

These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option to save and print these general conditions.

2. Offers

All of our advertisements, web pages or offers are prepared in good faith and based on the data available. The maps, photos and illustrations are presented for informational purposes and are not contractual. They may be subject to modifications before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.
The customer authorizes us to correct any obvious price errors.

4. Reservation

The client chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and methods of booking the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

5. Reservation process

The reservations made by the customer are made via the dematerialized reservation voucher available online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The client certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:
entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale relating to the service (s) and (s) and, finally, confirming the reservation by the customer.

6. Acknowledgment of receipt of the reservation

The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email immediately.The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected tariff, accepted by the client, the date of reservation made as well as the address of the establishment. to which the customer can submit complaints.

7. Right of withdrawal

It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
• accommodation other than for residential purposes (for example, holiday accommodation),
• transport,
• car rental,
• catering and services linked to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP").
The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the above-mentioned Regulations). For these purposes, your data can thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As a person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.

SPECIAL CONDITIONS OF SALE - FEATHER AND HONEY Guest house


STUDIO :
  • Extra bed (sofa bed):
    • 20 € / night (1 adult)
    • 10 € / night child under 12
  • Free cot for children under 2
  • Minimum 2 nights
  • Maximum 30 nights

FOR ALL OUR ROOMS AND STUDIO
  • Free WIFI
  • Sheets and towels provided
  • Proposal for continental breakfast: 10 € (on reservation)
  • 10% reduction from 5 nights

In case of withdrawal one week before your arrival, the reservation will not be refunded .
If a specific request requires payment by bank transfer:
Bank account :
Quintens Jamy
BE68 1030 4918 5334
with in communication the name and the date of the reservation
The customer will provide his postal and telephone details when he makes a reservation

Arrival between 6.30 p.m. and 7.30 p.m.
Departure between 8:00 a.m. and 10:30 a.m.

For any questions relating to the reservation, see the "contact" tab on our site.